Support

How can we help?

The common ones are below. For anything else, email [email protected]. A real person answers.

Common questions

I've bought Pro but it isn't unlocked

Open Settings in Fellbagger and tap Restore purchases. Make sure you're signed in to the same Apple ID or Google account you bought it with.

A fell I climbed didn't log itself

Summit detection needs Fellbagger to be allowed to use your location in the background, so it can notice the summit with the app closed. A fell can always be logged by hand from its page.

Strava hasn't found a walk

Fellbagger matches fells from each activity's GPS track, so walks recorded without one can't be matched.

I've changed phones

Your log lives on your phone, so it moves across when you set up the new phone from a backup of the old one (iCloud or Google). Pro comes back with Restore purchases.

How do I delete my data?

Deleting the app deletes your log, because it's kept only on your phone. If you've sent us feedback and want that removed too, email us.